Reference Department Policy Manual

Books Resources Services About

Reference Department Policy Manual Revised January 2006
Contents
1.	About Reference
	1.1	Reference Mission
	1.2	Reference Hours
	1.3	Reference Services
	1.4	Other Reference Areas
	1.5	Library Locations
	1.6	University Library Contacts

2.	Reference Department Policies
	2.1	Circulation of Reference Materials
	2.2	Complaints Against Library Materials
	2.3	E-mail and Chat Reference
	2.4	Emergencies
	2.5	Fax
	2.6	Instruction
	2.7	Interlibrary Loan/Resource Retrieval
	2.8	Internet Use
	2.9	Noise
	2.10	Opening & Closing
	2.11	Other Work
	2.12	Reference Referral Form
	2.13	Reference Scheduling
	2.14	Research for Faculty or Staff
	2.15	Responsibility for Hours
	2.16	Statistics
	2.17	Student Assistants
	2.18	Supplies
	2.19	Swaps
	2.20	Telephone
	2.21	Training/Continuing Education
	2.22	Records Retention
	2.23	Dissertations Policy
	2.24	First Aid Procedures
	2.25	Records Retention

3.	Coping with Equipment
	3.01	Computer Troubleshooting Checklist
	3.02	Photocopiers
	3.03	Printers

4.	Appendix
	4.1	Opening & Closing Procedures -- Second Floor
	4.2	Recommendation for Withdrawal from Reference
	4.4	Reference Evaluation Slips
	4.5	Reference Question Log
	4.6	Reference Referral Form
	4.7	Statement of Concern about Library Resources
	4.8	Reference Statistics Form
	4.9	Reference Assistant Duties