LibQual 2003 Survey questioned respondents about 4 dimensions of Library Quality Service: Access to Information; Affect of Service; Library as Place; and Personal Control. Subsequent surveys combined Access to Information and Personal Control into one dimension, Information Control. Two questions were dropped after 2003, Access to Information question 2 [AI-2] and question 5 [AI-5]. For comparision with later surveys, this web page displays 2003 results in 2005+ format when applicable.

Dimension of Library Service Quality

The Affect of Service chart displays the mean scores for respondent groups of this library service quality measured by the LibQUAL+ 2003 survey.

Affect of Service

Overall	All
Minimium	6.61
Perceived	7.62
Desired	8.10
User Group: All (Excluding Library Staff)

	Minimium	Perceived	Desired
Employees who instill confidence in users	5.74	6.93	7.75
Giving users individual attention	6.18	7.34	7.66
Employees who are consistently courteous	7.01	7.99	8.29
Readiness to respond to users' questions	6.76	7.74	8.23
Employees who have the knowledge to answer user questions	6.91	7.72	8.22
Employees who deal with users in a caring fashion	6.84	7.85	8.17
Employees who understand the needs of their users	6.73	7.63	8.10
Willingness to help users	6.77	7.81	8.13
Dependability in handling users' service problems	6.66	7.51	8.06
Overall:	6.61	7.62	8.10
User Group: All (Excluding Library Staff)

The Access to Information chart displays the mean scores for respondent groups of this library service quality measured by the LibQUAL+ 2003 survey.

Access to Information

Overall	All
Minimium	6.70
Perceived	7.30
Desired	8.23
User Group: All (Excluding Library Staff)

The Personal Control chart displays the mean scores for respondent groups of this library service quality measured by the LibQUAL+ 2003 survey.

Personal Control

Overall	All
Minimium	6.70
Perceived	7.50
Desired	8.26
User Group: All (Excluding Library Staff)

Information Control (2003 Dimensions: Access to Information [AI-#] and Personal Control [PC-#])

	Minimium	Perceived	Desired
Making electronic resources accessible from my home or office [PC-6]	6.79	7.38	8.23
A library web site enabling me to locate information on my own [PC-3]	6.78	7.54	8.31
The printed library materials I need for my work [AI-3]	6.67	7.14	8.16
The electronic information resources I need [AI-4]	6.84	7.52	8.26
Modern equipment that lets me easily access needed information [PC-4]	6.83	7.57	8.32
Easy-to-use access tools that allow me to find things on my own [PC-1]	6.36	7.12	8.21
Making information easily accessible for independent use [PC-5]	6.69	7.50	8.20
Print and/or electronic journal collections I require for my work [AI-1]	6.41	6.87	8.18
Convenient service hours [AI-2]	6.75	7.14	8.20
Timely document delivery/interlibrary loan [AI-5]	6.59	7.62	8.02
Overall: Access to Information [AI]	6.70	7.30	8.23
Overall: Personal Control [PC]	6.70	7.50	8.26
User Group: All (Excluding Library Staff)

The Library as Place table displays the mean scores for each respondent group of this library service quality measured by the LibQUAL+ 2005 survey.

Library as Place

Overall	All
Minimium	6.52
Perceived	7.58
Desired	8.01
User Group: All (Excluding Library Staff)

	Minimium	Perceived	Desired
Library space that inspires study and learning	6.52	7.55	8.00
Quiet space for individual activities	6.54	7.30	8.04
A comfortable and inviting location	6.52	8.20	8.09
A getaway for study, learning, or research	6.71	7.53	8.09
Community space for group learning and group study	6.28	7.22	7.85
Overall:	6.52	7.58	8.01
User Group: All (Excluding Library Staff)