Dimension of Library Service Quality

The Affect of Service chart displays the mean scores for respondent groups of this library service quality measured by the LibQUAL+ 2010 survey.

Affect of Service

Overall	All
Minimium	6.36
Perceived	7.45
Desired	7.88
User Group: All (Excluding Library Staff)

	Minimium	Perceived	Desired
Employees who instill confidence in users	5.57	6.86	7.54
Giving users individual attention	5.63	6.92	7.17
Employees who are consistently courteous	6.74	7.78	8.18
Readiness to respond to users' questions	6.55	7.64	7.96
Employees who have the knowledge to answer user questions	6.60	7.65	8.10
Employees who deal with users in a caring fashion	6.57	7.71	8.06
Employees who understand the needs of their users	6.43	7.45	7.85
Willingness to help users	6.54	7.65	7.99
Dependability in handling users' service problems	6.66	7.56	8.13
Overall:	6.36	7.45	7.88
User Group: All (Excluding Library Staff)

The Information Control chart displays the mean scores for respondent groups of this library service quality measured by the LibQUAL+ 2010 survey.

Information Control

Overall	All
Minimium	6.71
Perceived	7.25
Desired	8.18
User Group: All (Excluding Library Staff)

	Minimium	Perceived	Desired
Making electronic resources accessible from my home or office	6.59	7.29	8.26
A library web site enabling me to locate information on my own	6.68	7.30	8.15
The printed library materials I need for my work	6.63	7.01	8.07
The electronic information resources I need	6.69	7.21	8.19
Modern equipment that lets me easily access needed information	6.83	7.41	8.24
Easy-to-use access tools that allow me to find things on my own	6.67	7.28	8.16
Making information easily accessible for independent use	6.78	7.41	8.18
Print and/or electronic journal collections I require for my work	6.80	7.12	8.21
Overall:	6.71	7.25	8.18
User Group: All (Excluding Library Staff)

The Library as Place table displays the mean scores for each respondent group of this library service quality measured by the LibQUAL+ 2010 survey.

Library as Place

Overall	All
Minimium	6.47
Perceived	7.26
Desired	8.07
User Group: All (Excluding Library Staff)

	Minimium	Perceived	Desired
Library space that inspires study and learning	6.46	7.12	8.14
Quiet space for individual activities	6.64	7.12	8.12
A comfortable and inviting location	6.51	7.54	8.16
A getaway for study, learning, or research	6.53	7.26	8.15
Community space for group learning and group study	6.20	7.18	7.85
Overall:	6.47	7.26	8.07
User Group: All (Excluding Library Staff)